Support

In order for our clients to have cost effective solutions for day to day questions, Symphony has developed a unique solution to typical outsourcing challenges that our clients face. Symphony has developed a support services desk that allows your organization to take advantage of Symphony's expert level consultants, years of HR experience and flexible, customizable support packages. The terms of our Support agreement allow your organization to select the right number of hours you need, as little, or as much as your internal resource allocation allows. We then allow you to divide the payments over the annual contract terms, but also allow you to roll hours from month-to-month or pull hours forward as needed.

In order to be beneficial, we at Symphony understand that it is essential that your questions have a timely response and adequate documentation to support your process going forward. Symphony has developed a customized process that allows us to report on open tickets, respond quickly and accurately to a wide variety of issues, and most importantly, make sure your issue is resolved right the first time.

Once a support agreement is in place, our clients are able to submit a ticket through our support website, via email at support@symphony-consulting.com.

Symphony is dedicated to working with our clients to identify a support plan which best works for them. Contact us by email at support@symphony-consulting.com for more information.

Testimonials

Symphony implemented SAP HCM Mini-Master along with Travel & Expenses for Houston Independent School District on time and under budget. We successfully went live and were able to implement Travel & Expenses and the HR Mini-Master. Symphony worked with HISD to implement a solution which best fit our need. Great Job!!

James Rodriguez
HISD

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